Privacy Policy

Last updated: March 2026

At SellGoldJewelry.ae ("we", "us", "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

Information You Provide

• Photos — Images of jewelry you submit for valuation
• Contact Information — Name, phone number, email address
• Item Details — Karat, weight, brand, stone information

Information Collected Automatically

• Device type and browser information
• IP address and approximate location
• Usage data (pages visited, features used)
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Provide AI-assisted valuations of your jewelry
• Connect you with verified buyers
• Communicate with you about offers and transactions
• Improve our AI valuation accuracy
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Verified Buyers — To facilitate offers and transactions (only after your consent)
• Service Providers — Companies that help us operate (cloud hosting, analytics)
• Legal Requirements — When required by law or to protect our rights

We do NOT sell your personal information to third parties.

4. Photo Storage and Use

• Photos are stored securely on encrypted servers
• Photos are used for valuation and to share with potential buyers
• We may use anonymized photos to train and improve our AI (no personal data attached)
• You can request deletion of your photos at any time

5. Data Retention

• Active submissions: Retained until transaction complete or 90 days, whichever is first
• Completed transactions: Records retained for 7 years (legal/tax requirements)
• Declined/expired submissions: Deleted after 30 days
• Account data: Retained until you request deletion

6. Your Rights

You have the right to:

• Access — Request a copy of your personal data
• Correction — Update or correct inaccurate information
• Deletion — Request deletion of your data (subject to legal retention requirements)
• Portability — Receive your data in a machine-readable format
• Opt-out — Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@sellgoldjewelry.ae

7. Security

We protect your information using:

• SSL/TLS encryption for all data in transit
• Encrypted storage for photos and personal data
• Access controls and authentication
• Regular security audits

However, no system is 100% secure. Please use strong passwords and protect your account.

8. Cookies

We use cookies to improve your experience. These include:

• Essential cookies: Required for the site to function
• Analytics cookies: Help us understand how you use the site
• Preference cookies: Remember your settings (currency, etc.)

You can disable cookies in your browser settings, but some features may not work properly.

9. International Transfers

Your data may be processed in countries outside the UAE. We ensure appropriate safeguards are in place for any international data transfers.

10. Children's Privacy

Our Service is not intended for anyone under 18 years of age. We do not knowingly collect information from minors. If you believe a minor has provided us information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

12. Contact Us

For privacy-related questions or to exercise your rights:

Email: privacy@sellgoldjewelry.ae
Address: Dubai, United Arab Emirates